Shipping & Returns
When purchasing in-stock products from www.cachetactical.ca, we do our best to ship within 24 hours. If you order is received by 11am Central Standard Time we can often offer Same Day Shipping. If your order contains backordered items you will be contacted to discuss either removing those items from your order or a delayed/split shipment. Additional charges may apply for split shipments.
Orders will only be shipped to the address provided at the time of ordering. Please ensure that the correct address Cache Tactical will not change the ship to address after an order has been confirmed. If you provide an incorrect shipping address and it has been confirmed as delivered to that address by the shipping carrier you are not entitled to a refund.
Cache Tactical Supply Inc. will gladly exchange or refund items within 30 days of purchase with an original receipt. Items must be in their original state: unwashed, unworn, unaltered, and must have all tags attached and original packaging.
Online purchases shipped to the customer from www.cachetactical.ca may be returned or exchanged with original receipt within 30 days after receiving the package. All returned merchandise will be refunded in the original form of payment. Buyer must pay return shipping.
Returns without a receipt are issued store credit only in the form of a Cache Tactical gift card.
RETURNS WITH GIFT RECEIPTS
Within 30 days of the date of purchase, receive an exchange or refund for the value paid in the form of a store credit onto a Cache Tactical gift card. Cash will not be issued.
FINAL SALE MERCHANDISE
No exchanges or returns on final sale merchandise. Gift Cards and special orders are final sale, no returns.
Exceptions to Return Policy:
The following items are FINAL SALE and no returns are accepted.
- All air guns (though we will gladly help you through any defective and warranty process)
- Smoke Grenades